:root{--ink:#18302d;--muted:#71807e;--line:#dde5e3;--paper:#fff;--canvas:#f2f5f4;--green:#176f62;--green-dark:#123f39;--mint:#e3f4ef;--sand:#fbf7ed;--amber:#a76d0d;--shadow:0 14px 40px rgba(29,54,50,.09)}*{box-sizing:border-box}body{margin:0;font-family:Inter,ui-sans-serif,system-ui,-apple-system,"Segoe UI",sans-serif;color:var(--ink);background:var(--canvas);height:100vh;overflow:hidden}.app-shell{height:100vh;display:flex;flex-direction:column}.topbar{height:68px;background:var(--green-dark);color:#fff;display:flex;align-items:center;padding:0 22px;gap:20px;box-shadow:0 2px 12px rgba(0,0,0,.18);z-index:5}.brand{display:flex;align-items:center;gap:11px;min-width:300px}.brand-mark{display:grid;place-items:center;width:38px;height:38px;border:1px solid rgba(255,255,255,.45);border-radius:11px;font-family:Georgia,serif;font-weight:700}.brand div{display:flex;flex-direction:column}.brand strong{font-size:14px;letter-spacing:.02em}.brand small{font-size:11px;opacity:.7;margin-top:2px}.connection{margin-left:auto;font-size:12px;background:rgba(255,255,255,.1);padding:8px 11px;border-radius:100px}.connection span{display:inline-block;width:7px;height:7px;background:#71d5af;border-radius:50%;margin-right:6px}.avatar{border:0;background:#e7bb70;color:#3c2b0d;width:35px;height:35px;border-radius:50%;font-weight:800}.workspace{display:grid;grid-template-columns:330px minmax(430px,1fr) 285px;min-height:0;flex:1}.sidebar,.details,.chat{background:var(--paper);min-height:0}.sidebar{border-right:1px solid var(--line);display:flex;flex-direction:column}.sidebar-head{display:flex;justify-content:space-between;align-items:center;padding:22px 18px 13px}.sidebar-head h1{font:700 23px Georgia,serif;margin:0}.sidebar-head p{color:var(--muted);font-size:12px;margin:4px 0 0}.new-button,.icon-button{border:0;background:var(--mint);color:var(--green);width:34px;height:34px;border-radius:10px;font-size:20px}.search{margin:0 18px 13px;background:#f4f6f5;border:1px solid #e3e8e7;border-radius:10px;padding:9px 11px;display:flex;gap:8px}.search input{border:0;outline:0;background:transparent;width:100%;font-size:13px}.filters{display:flex;gap:5px;padding:0 18px 12px;border-bottom:1px solid var(--line);overflow:auto}.filter{border:0;background:transparent;color:var(--muted);font-size:11px;font-weight:650;padding:7px 9px;white-space:nowrap;border-radius:7px}.filter.active{background:var(--mint);color:var(--green)}.filter b{background:#cb6a51;color:#fff;border-radius:20px;padding:1px 5px;margin-left:3px}.conversation-list{overflow:auto}.conversation{display:grid;grid-template-columns:44px 1fr auto;gap:10px;padding:15px 16px;border:0;border-bottom:1px solid #edf0ef;background:#fff;text-align:left;width:100%;cursor:pointer}.conversation:hover{background:#f8faf9}.conversation.active{background:#edf7f4;box-shadow:inset 3px 0 var(--green)}.conversation-avatar,.customer-avatar{display:grid;place-items:center;background:#e7eeec;color:#315650;border-radius:50%;font-weight:750;font-size:12px}.conversation-avatar{width:42px;height:42px}.conversation-main{min-width:0}.conversation-line{display:flex;justify-content:space-between;gap:8px}.conversation-line strong{font-size:13px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.conversation-line time{font-size:10px;color:var(--muted)}.conversation-main p{margin:5px 0 0;color:var(--muted);font-size:11.5px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.conversation-status{grid-column:2/4;display:flex;align-items:center;gap:6px;font-size:9px;font-weight:800;letter-spacing:.04em}.status-dot{width:6px;height:6px;border-radius:50%}.status-AUTOMATICO{color:#2a776b}.status-AUTOMATICO .status-dot{background:#36a78e}.status-HUMANO{color:#9a6612}.status-HUMANO .status-dot{background:#d29a31}.unread{align-self:center;background:#cb6a51;color:#fff;min-width:19px;height:19px;border-radius:20px;display:grid;place-items:center;font-size:10px}.chat{display:flex;flex-direction:column;background:#f5f3ee}.chat-head{height:74px;padding:0 20px;display:flex;align-items:center;background:#fff;border-bottom:1px solid var(--line)}.customer-avatar{width:42px;height:42px}.customer-avatar.large{width:64px;height:64px;font-size:17px}.customer-title{display:flex;flex-direction:column;margin-left:11px}.customer-title strong{font-size:14px}.customer-title span{font-size:11px;color:var(--muted);margin-top:3px}.mode-control{margin-left:auto;text-align:right}.mode-control>span{display:block;font-size:9px;color:var(--muted);margin-bottom:4px}.mode-button{border:0;border-radius:20px;padding:7px 10px;display:flex;align-items:center;gap:6px;font-size:9px;letter-spacing:.05em}.mode-button i{width:7px;height:7px;border-radius:50%}.mode-button.automatico{background:var(--mint);color:var(--green)}.mode-button.automatico i{background:#2ca586}.mode-button.humano{background:#fff0ce;color:#895a08}.mode-button.humano i{background:#d2911f}.notice{margin:12px 16px 0;padding:10px 13px;background:var(--sand);border:1px solid #e8dfc8;border-radius:10px;display:flex;align-items:center;gap:9px;color:#6f5c33}.notice span{font-size:18px}.notice p{font-size:10.5px;margin:0;line-height:1.4}.messages{flex:1;overflow:auto;padding:22px max(24px,8%);display:flex;flex-direction:column;gap:10px}.message{max-width:72%;padding:10px 13px;border-radius:12px;box-shadow:0 2px 5px rgba(30,50,45,.05);font-size:12.5px;line-height:1.45}.message p{margin:0;white-space:pre-wrap}.message footer{margin-top:6px;display:flex;justify-content:flex-end;gap:7px;font-size:9px;opacity:.62}.message.in{align-self:flex-start;background:#fff;border-bottom-left-radius:3px}.message.out{align-self:flex-end;background:#dff1eb;border-bottom-right-radius:3px}.message.human{background:#fff0ce}.day{text-align:center;align-self:center;background:#e6e9e7;color:#76817f;font-size:9px;padding:5px 10px;border-radius:20px}.composer{background:#fff;border-top:1px solid var(--line);padding:10px 16px}.compose-row{display:flex;align-items:flex-end;gap:8px}.compose-row textarea{flex:1;resize:none;max-height:100px;border:1px solid var(--line);border-radius:12px;padding:11px 12px;font:12px inherit;outline:none}.compose-row textarea:focus{border-color:#69a399}.compose-row textarea:disabled{background:#f4f5f5}.attach,.send{border:0;width:38px;height:38px;border-radius:11px;font-size:18px}.attach{background:#eef1f0;color:#60716e}.send{background:var(--green);color:#fff}.send:disabled{background:#b9c4c2}.composer>small{display:block;text-align:center;margin-top:6px;color:#97a09e;font-size:9px}.human-warning{display:none;background:#fff3d8;color:#7c570f;border-radius:8px;padding:7px 10px;font-size:10px;margin-bottom:8px}.human-warning.visible{display:block}.details{border-left:1px solid var(--line);padding:22px 20px;overflow:auto}.detail-profile{text-align:center;display:flex;align-items:center;flex-direction:column;border-bottom:1px solid var(--line);padding-bottom:20px}.detail-profile strong{margin-top:9px;font-size:14px}.detail-profile span{color:var(--muted);font-size:11px;margin-top:4px}.detail-section{border-bottom:1px solid var(--line);padding:18px 0}.detail-section h2{font-size:10px;text-transform:uppercase;letter-spacing:.09em;color:#647370;margin:0 0 12px}.detail-section p{font-size:11px;line-height:1.55;color:#52605e;margin:0}.detail-section dl{margin:0}.detail-section dl div{display:flex;justify-content:space-between;font-size:10.5px;margin:9px 0}.detail-section dt{color:var(--muted)}.detail-section dd{margin:0;font-weight:600}.tags{display:flex;gap:6px;flex-wrap:wrap}.tags span{font-size:9px;background:#edf2f0;padding:6px 8px;border-radius:7px}.history-button{margin-top:18px;width:100%;padding:10px;border:1px solid var(--line);background:#fff;border-radius:9px;color:var(--green);font-weight:700;font-size:10px}.toast{position:fixed;bottom:22px;left:50%;transform:translate(-50%,30px);opacity:0;background:#183d38;color:#fff;padding:11px 16px;border-radius:9px;box-shadow:var(--shadow);font-size:12px;transition:.2s;z-index:20}.toast.show{opacity:1;transform:translate(-50%,0)}.mobile-only{display:none}
.modal-backdrop{position:fixed;inset:0;background:rgba(10,28,25,.5);z-index:30;display:grid;place-items:center;padding:18px}.modal-backdrop[hidden]{display:none}.audit-modal{width:min(560px,100%);max-height:78vh;background:#fff;border-radius:16px;box-shadow:0 24px 70px rgba(0,0,0,.24);overflow:hidden}.audit-modal header{display:flex;justify-content:space-between;align-items:flex-start;padding:20px;border-bottom:1px solid var(--line)}.audit-modal h2{font:700 20px Georgia,serif;margin:0}.audit-modal header p{font-size:11px;color:var(--muted);margin:5px 0 0}.audit-modal header button{border:0;background:#edf2f0;border-radius:9px;width:32px;height:32px;font-size:20px;color:var(--ink)}.audit-list{padding:10px 20px 20px;overflow:auto;max-height:60vh}.audit-entry{padding:13px 0;border-bottom:1px solid #edf0ef}.audit-entry:last-child{border-bottom:0}.audit-entry strong{display:block;font-size:12px}.audit-entry p{font-size:11px;color:#52605e;margin:5px 0}.audit-entry time{font-size:9px;color:var(--muted)}
@media(max-width:1050px){.workspace{grid-template-columns:310px 1fr}.details{display:none}}
@media(max-width:720px){body{overflow:hidden}.topbar{height:60px;padding:0 12px}.brand{min-width:0}.brand strong{font-size:12px}.brand small,.connection{display:none}.workspace{display:block;position:relative}.sidebar,.chat{position:absolute;inset:0}.chat{transform:translateX(100%);transition:.22s}.workspace.chat-open .chat{transform:translateX(0);z-index:3}.workspace.chat-open .sidebar{visibility:hidden}.mobile-only{display:none}.workspace.chat-open .mobile-only{display:grid}.chat-head{height:68px;padding:0 12px}.mode-control>span{display:none}.mode-button{padding:7px 8px}.messages{padding:17px 12px}.message{max-width:86%;font-size:12px}.notice{margin:8px 9px 0}.details{display:none}.sidebar-head{padding-top:18px}.composer{padding:9px}.topbar:has(+ .workspace.chat-open) .mobile-only{display:grid}.topbar:has(+ .workspace.chat-open) .brand-mark{display:none}}
.login-screen{position:fixed;inset:0;z-index:100;background:linear-gradient(145deg,#123f39,#246d62);display:grid;place-items:center;padding:20px}.login-screen.authenticated{display:none}.login-card{width:min(390px,100%);background:#fff;border-radius:18px;padding:30px;box-shadow:0 26px 80px rgba(0,0,0,.28)}.login-mark{display:grid;place-items:center;width:48px;height:48px;border:1px solid #86a9a3;border-radius:13px;color:var(--green);font:700 20px Georgia,serif}.login-card h1{font:700 25px Georgia,serif;margin:18px 0 5px}.login-card>p{color:var(--muted);font-size:12px;margin:0 0 22px}.login-card label{display:block;font-size:11px;font-weight:750;margin:13px 0}.login-card input{display:block;width:100%;margin-top:6px;padding:12px;border:1px solid var(--line);border-radius:10px;font:14px inherit;outline:0}.login-card input:focus{border-color:#62a094;box-shadow:0 0 0 3px rgba(23,111,98,.1)}.login-card button{width:100%;border:0;border-radius:10px;background:var(--green);color:#fff;padding:12px;font-weight:750}.login-card button:disabled{opacity:.6}.login-error{min-height:18px!important;margin:8px 0!important;color:#a33!important}.user-menu{margin-left:0;display:flex;align-items:center;gap:9px}.user-menu>span:first-child{font-size:11px}.logout-button{border:1px solid rgba(255,255,255,.3);background:transparent;color:#fff;border-radius:8px;padding:6px 9px;font-size:10px}.avatar{display:grid;place-items:center}@media(max-width:720px){.user-menu>span:first-child,.logout-button{display:none}}